No transcript, or one side is missing
- No “Others” lines
- Check you can hear the call on this PC and that System audio is on in Listen. If the app says “System audio is not available on this computer.”, check that Windows has an output device enabled (Settings → System → Sound → Output).
- No “You” lines
- Check Microphone is on, your headset is the default input in Windows, and desktop apps may use the microphone (Settings → Privacy & security → Microphone).
- The others appear as “You” too
- Your microphone hears your speakers. Use headphones (why).
- Words come out wrong
- Check the Language in Listen. Choose the language rather than Auto-detect, and turn on + English for mixed meetings.
Questions are not answered
- Is the Live tab on Manual? Then questions are only marked; press Answer, or switch to Auto.
- Is Detect requests off in Settings → Listening & requests?
- Your own questions are only answered with Questions from: Everyone.
- In languages other than English and Bulgarian, a question without a question mark may not be caught: click the line and press Answer.
Answers are slow
- Meeting Ears waits until the speaker has finished (about 1.5 seconds) so it answers the whole question once.
- Answer quality in Settings: Fastest (~1 s) is quickest; Most capable (~5 s) is slowest.
- Long documents in the preset make each answer slower. Keep the preset to what matters for this meeting.
- A slow or unstable connection delays everything. The app shows Reconnecting… while it reconnects, and carries on by itself.
Out of live time
The meeting stops with “Stopped: your live time ran out.” and is saved. Open See plans, or on Pro, Max and Founders add your own Gemini key. See Plans, live time and AI allowance.
“AI allowance used up”
Answers, translations and briefs stop until the allowance renews on the first of the month (UTC); the transcript keeps working while you have live time. On plans that allow it, Use your own key lets you continue.
“Verify your email to start the free trial”
Open the link in the verification email, then press I have verified in Settings → Account. Check your spam folder; Verify email sends the link again.
Translate is dimmed
Translation works only while you are listening. Start listening, then select the line again.
The calendar doesn’t connect
- Finish the Google sign-in in your browser; Restart Google sign-in starts again.
- “Google sign-in is not set up in this build”: use the iCal address instead.
- If Google asks you to connect again after a week, that is expected during early access.
I can’t find the window
Meeting Ears has no taskbar button. Press Ctrl Shift H to show it, or use its tray icon.
Still stuck?
Contact us with what you did, what you expected and what happened. Please don’t send transcripts or recordings of other people.